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πŸ’³ What is PERSO's refund policy?

Updated over 3 weeks ago

PERSO offers a clear and fair refund policy to all users. However, please note that the final refund amount may vary depending on your usage history and payment processing fees (via Stripe). Be sure to review the details below before submitting a request.


βœ… Who is eligible for a refund?

To qualify for a refund, all three conditions below must be met:

Condition

Details

πŸ•’ Request within 7 days

You must request a refund within 7 days of the payment date.

πŸ’³ Payment record

Only users with a completed payment are eligible. Free credits are not refundable.

❌ No credit usage

If any credit has been used, refunds are not available. Credits are considered consumed once rendering or AI processing begins, as GPU resources are allocated.


πŸ“‰ What are Stripe processing fees?

PERSO uses Stripe, a global payment gateway, to securely process all transactions. Stripe charges a non-refundable transaction fee for each payment.

Type

Details

πŸ“Œ At time of payment

Stripe charges a processing fee immediately per transaction.

⚠️ At time of refund

These fees are non-refundable and will be deducted from the final refund amount.


πŸ” Refund process

Here’s how the refund process works:

1️⃣ Submit a refund request via PERSO's Contact Form

2️⃣ We verify your payment history and credit usage

3️⃣ Once approved, your payment will be canceled via Stripe

4️⃣ Your account will be downgraded to Free plan, and all credits will be deleted


⏳ My refund seems delayed. What’s going on?

Even if your refund is approved, it may take 5 to 10 business days for your bank or credit card provider to process the refund, according to Stripe’s policy.

Example:

Refund processed on March 21 β†’ As of April 2, 8 business days have passed β†’ Refund may still arrive within the 10-business-day window.


🚨 Important notes about refunds

  • Once a refund is completed, all paid credits will be removed and your account will automatically switch to the Free plan.

  • You will receive a confirmation email with invoice and refund receipt once the refund is processed.

  • Stripe fees are not retained by PERSO β€” they are mandatory intermediary fees charged by Stripe and are non-refundable.


β€œRefunds will be issued minus the payment gateway fee (Stripe) and any usage-based deductions. If a more specific refund policy is provided for a product, that will take precedence.”


πŸ”Ž Still have questions?

Reach out to us anytime via PERSO Support β€” we’re here to help! πŸ™Œ

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