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πŸ’³ What is PERSO's refund policy?
Updated over 2 weeks ago

According to PERSO's refund policy, refund requests must be made within 7 days of the payment date, and refunds are not possible if any credits have been used.

This is because GPU resources from our servers are consumed when credits are used for AI video rendering. For more details, please refer to our Terms of Service.


πŸ’‘ Refund Eligibility Criteria (All 3 conditions must be met)

βœ… Credits must be completely unused

  • Refunds are only available for credits that have not been used at all. (Refunds for unused purchases are legally permitted.)

βœ… Valid payment history

  • Only users with a valid payment record are eligible for refunds.

βœ… Request must be made within 7 days of the payment date

  • Refund requests must be submitted within 7 days of the payment date to receive a refund for the corresponding credit amount.


πŸ“Œ Refund Process

1️⃣ Submit a refund request through PERSO Customer Support or the official website

2️⃣ Verification of credit usage and payment history

3️⃣ Review and approval of refund eligibility

4️⃣ Refund processing through Stripe (Takes 5–10 days)

  • Please note that the refund may take additional time to reflect on your billing statement.

5️⃣ Once the refund is completed, the account will be switched to the Free plan

  • A confirmation email, including an invoice and receipt, will be sent upon refund completion.

🚨 All credits will be removed, and the subscription will be automatically canceled after the refund.

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