According to PERSO's refund policy, refund requests must be made within 7 days of the payment date, and refunds are not possible if any credits have been used.
This is because GPU resources from our servers are consumed when credits are used for AI video rendering. For more details, please refer to our Terms of Service.
π‘ Refund Eligibility Criteria (All 3 conditions must be met)
β Credits must be completely unused
Refunds are only available for credits that have not been used at all. (Refunds for unused purchases are legally permitted.)
β Valid payment history
Only users with a valid payment record are eligible for refunds.
β Request must be made within 7 days of the payment date
Refund requests must be submitted within 7 days of the payment date to receive a refund for the corresponding credit amount.
π Refund Process
1οΈβ£ Submit a refund request through PERSO Customer Support or the official website
2οΈβ£ Verification of credit usage and payment history
3οΈβ£ Review and approval of refund eligibility
4οΈβ£ Refund processing through Stripe (Takes 5β10 days)
Please note that the refund may take additional time to reflect on your billing statement.
5οΈβ£ Once the refund is completed, the account will be switched to the Free plan
A confirmation email, including an invoice and receipt, will be sent upon refund completion.
π¨ All credits will be removed, and the subscription will be automatically canceled after the refund.