PERSO offers a clear and fair refund policy to all users. However, please note that the final refund amount may vary depending on your usage history and payment processing fees (via Stripe). Be sure to review the details below before submitting a request.
β Who is eligible for a refund?
To qualify for a refund, all three conditions below must be met:
Condition | Details |
π Request within 7 days | You must request a refund within 7 days of the payment date. |
π³ Payment record | Only users with a completed payment are eligible. Free credits are not refundable. |
β No credit usage | If any credit has been used, refunds are not available. Credits are considered consumed once rendering or AI processing begins, as GPU resources are allocated. |
π What are Stripe processing fees?
PERSO uses Stripe, a global payment gateway, to securely process all transactions. Stripe charges a non-refundable transaction fee for each payment.
Type | Details |
π At time of payment | Stripe charges a processing fee immediately per transaction. |
β οΈ At time of refund | These fees are non-refundable and will be deducted from the final refund amount. |
π Refund process
Hereβs how the refund process works:
1οΈβ£ Submit a refund request via PERSO's Contact Form
2οΈβ£ We verify your payment history and credit usage
3οΈβ£ Once approved, your payment will be canceled via Stripe
4οΈβ£ Your account will be downgraded to Free plan, and all credits will be deleted
β³ My refund seems delayed. Whatβs going on?
Even if your refund is approved, it may take 5 to 10 business days for your bank or credit card provider to process the refund, according to Stripeβs policy.
Example:
Refund processed on March 21 β As of April 2, 8 business days have passed β Refund may still arrive within the 10-business-day window.
π¨ Important notes about refunds
Once a refund is completed, all paid credits will be removed and your account will automatically switch to the Free plan.
You will receive a confirmation email with invoice and refund receipt once the refund is processed.
Stripe fees are not retained by PERSO β they are mandatory intermediary fees charged by Stripe and are non-refundable.
π For more details, see PERSO Terms of Service - Article 32: Refund Policy
βRefunds will be issued minus the payment gateway fee (Stripe) and any usage-based deductions. If a more specific refund policy is provided for a product, that will take precedence.β
π Still have questions?
Reach out to us anytime via PERSO Support β weβre here to help! π